Zendesk
Customer service software and support ticket system by Zendesk®. Web-based help desk software used by 200000+ organizations worldwide.
Homepage: https://www.zendesk.com/
Status Page: https://status.zendesk.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Search issues in pod3
2017-01-17 09:38:31| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-17 10:40:03 | This incident is now resolved |
| Investigating | 2017-01-17 10:10:58 | The delays in our Search service in POD3, caused by a failling indexer, have been resolved. The search service should be now all available. We continue to monitor until the full resolution of this issue. |
| Investigating | 2017-01-17 09:38:31 | We are currently investigating an issue affecting search on POD3 accounts. More details to follow. |
Customers reporting emails being rejected due to malware
2017-01-16 18:30:52| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-16 19:50:02 | This incident is now resolved |
| Investigating | 2017-01-16 19:28:12 | We have been reviewing example quarantined emails from customers in an attempt at narrowing down the root cause of the issue. So far the emails have all turned up clean. We are continuing to investigate the issue and will provide an update shortly. |
| Investigating | 2017-01-16 19:03:09 | "We are continuing to investigate reports of outbound emails being flagged as malware. We will provide an update as soon as we have more information" |
| Investigating | 2017-01-16 18:30:52 | We are investigating reports of Zendesk emails being rejected on our customers incoming mail servers due to malware. We will provide an update shortly. |
Support UI performance issues in all Datacenters
2017-01-13 09:31:27| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-13 11:00:03 | This incident is now resolved |
| Investigating | 2017-01-13 10:30:19 | We start to see improvements in all our Datacenters - translation service works again. |
| Investigating | 2017-01-13 10:14:39 | Our Ops team is working hard to resolve excessive load problems in our Translations server. Once that is done we are confident the service will be restored. More information soon. |
| Investigating | 2017-01-13 09:34:37 | The cause for this performance issues have been identified. We are working to resolve them as soon as possible. |
| Investigating | 2017-01-13 09:31:27 | We are investigating access issues / green screens affecting some customers. We will provide further information shortly. |
Dropped calls and HC access issues in all pods
2017-01-12 12:09:50| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-12 12:35:02 | This incident is now resolved |
| Investigating | 2017-01-12 12:09:50 | We are currently investigating reports of dropped calls and access issues with help center in all pods |
HTTP error codes being thrown in Pod 6
2017-01-10 19:13:42| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-10 19:45:02 | This incident is now resolved |
| Investigating | 2017-01-10 19:13:42 | We are investigating a large spike in http error codes being throw for pod6. The situation appears to have returned to normal, but we are still monitoring. |
Mail issues in pod3
2017-01-10 13:54:14| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-10 15:55:01 | This incident is now resolved |
| Investigating | 2017-01-10 14:57:31 | The inbound mail delays continue to improve. Thanks for your patience. |
| Investigating | 2017-01-10 14:21:33 | SPAM seemed to be the cause for these delays. We are cleaning that at the moment and the delays are improving. |
| Investigating | 2017-01-10 13:54:14 | We are investigating delays with inbound and outbound emails on Pod 3 accounts. More information soon. |
Performance and Stability issues with Talk and Support in Pod 6
2017-01-04 19:40:35| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-04 20:30:02 | This incident is now resolved |
| Investigating | 2017-01-04 20:11:43 | We are still working towards determining the root cause of the issue. We will provide an update as soon as we know more information. |
| Investigating | 2017-01-04 19:40:35 | We are receiving reports of performance and stability issues with Talk and Support. Investigation is currently underway |
Web widget ticket creation error
2017-01-03 10:51:21| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-03 12:25:02 | This incident is now resolved |
| Investigating | 2017-01-03 12:09:00 | We seem to have found the problem and are rolling out a patch to production now. Will let you know more asap, thanks for your patience. |
| Investigating | 2017-01-03 11:47:55 | Our investigations continue - rate limiting could be malfunctioning ; bear with us for more information asap. |
| Investigating | 2017-01-03 11:15:42 | Investigations progress regarding our issues with ticket submission on the Zendesk web widget affecting some customers - we are getting closer. |
| Investigating | 2017-01-03 10:51:21 | We are currently investigating issues with our web widget returning 401's on submission affecting all customers. More information soon. |
Few customers using ATT unable to login to their Support sites in our East Coast datacenter
2016-12-17 22:59:18| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-18 00:40:02 | This incident is now resolved |
| Investigating | 2016-12-17 22:59:18 | We're investigating reports of a few amount of customers who use AT&T, are located in our west coast datancenter and are unable to login to their support sites |
Some users not able to share tickets in their support site a few hours after authenticating
2016-12-17 21:40:23| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-17 23:10:02 | This incident is now resolved |
| Identified | 2016-12-17 21:40:23 | We've disabled a new change made yesterday that could have affected this for a small number of customers and are retesting now to identify if that fixed this issue. |