Xero
The online accounting software alternative to QuickBooks
Homepage: https://www.xero.com/us/
Status Page: https://status.xero.com
Open Incidents
Some Users Are Unable to Access Workpapers
2017-02-01 00:11:45| Action | Date | Description |
|---|---|---|
| Update | 2017-02-01 00:11:00 | Were sorry about the frustration this may be causing you. Thank you for your continued support, the teams are working hard to fix this for you. |
| Update | 2017-01-31 23:36:00 | Were closer to getting Workpapers back online for you, sorry for the disruption this is causing you. |
| Update | 2017-01-31 23:21:00 | We're currently working to get everyone back up and running. Thanks for your continued patience. |
| Identified | 2017-01-31 23:12:00 | Our Product Team have identified the cause, and are working to restore your access to Workpapers as soon as possible. |
| Update | 2017-01-31 23:10:00 | Just to let you know that were still working on this - well update you as soon as we have more information. |
| Investigating | 2017-01-31 22:58:00 | We're currently aware that some users are having issues logging into Workpapers. Our Product Team is working urgently to find the cause of this so we can get everyone back online and we'll let you know as soon as we have any updates. Please accept our apologies for any inconvenience this is causing. |
Scheduled Incidents
No scheduled incidents
Previous Incidents
Some Users Are Unable to Access Workpapers
2017-01-31 02:44:43| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-31 02:44:00 | Our Product Team have now resolved this so you can now log into Workpapers.If you are still having any issues accessing Workpapers, please let us know.Please accept our apologies for the inconvenience this caused. |
| Investigating | 2017-01-31 02:13:00 | We're currently aware that some users are having issues logging into Workpapers. Our Product Team is working urgently to find the cause of this so we can get everyone back online and we'll let you know as soon as we have any updates.Please accept our apologies for any inconvenience this is causing. |
Users unable to log into Xero
2017-01-31 00:43:42| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-31 00:43:00 | Access is back up now but we are continuing to monitor closely. Thank you for your patience while we sorted out the login issue. |
| Identified | 2017-01-31 00:04:00 | Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible. |
| Update | 2017-01-30 23:53:00 | Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience. |
| Update | 2017-01-30 23:42:00 | Just to let you know that were still working on this - well update you as soon as we have more information. |
| Investigating | 2017-01-30 23:32:00 | Were currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update you as soon as we have any news. |
Some Users Unable To Log Into Xero.
2017-01-25 00:12:58| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-25 00:12:00 | Our Product Team have resolved the issue that was preventing users from logging into Xero.If you're still having any problems, please clear your cookies and cache using the link below.Apologies for the inconvenience this has caused.Xero Help Centre: https://help.xero.com/ClearCookiesCache |
| Monitoring | 2017-01-25 00:00:00 | We're currently working to get everyone back up and running. Thanks for your continued patience. |
| Identified | 2017-01-24 23:51:00 | Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.As soon we have any further new for you, we'll update here. Thank you for your patience - we appreciate how frustrating this is for you. |
| Investigating | 2017-01-24 23:39:00 | We're aware that some users are having intermittent issues logging into Xero.Our Product Team are currently investigating this issue and as soon as we have updates, we'll let you know. Please accept our apologies for the inconvenience this is causing. |
Unable to raise support cases through our Xero Help Centre and from inside Xero application
2017-01-19 13:16:23| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-19 17:38:00 | Our Product Team have resolved the issue that was preventing users from submitting support cases through our Help Centre and from within the Xero application.Thank you for your patience while we fixed the issue. |
| Update | 2017-01-19 16:15:00 | Our Product Team are doing everything they can to fix the issues preventing our users from raising support cases through our Xero Help Centre. Users should now able to raise support cases from within the Xero application.Thank you for your support while we fix this for you. |
| Investigating | 2017-01-19 13:16:00 | We're currently aware of an issue where users are unable to create Support Cases using the Contact Support feature. Our Product Team are investigating this as a matter of urgency. In the meantime, for any support queries please email support@xero.com and someone from the Customer Support Team will get back to you. Any support queries that you have raised previously will come through once the issue has been resolved. |
Issue exporting GST Returns
2017-01-19 00:26:06| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-19 02:18:00 | We released an update to fix some reporting issues earlier this afternoon - unfortunately this has had an adverse effect on exporting reports, so we've reversed this and exporting reports is now back to normal. We apologise for any impacted this issue may have caused you. |
| Update | 2017-01-19 01:56:00 | Were sorry about the frustration this may be causing you. We very rarely have extended incidents like this. Thank you for your support while we fix this for you. |
| Update | 2017-01-19 01:42:00 | Were closer to giving affected users the ability to export Reports again, sorry for the disruption this is causing you. |
| Update | 2017-01-19 01:26:00 | We're currently working to get the affected user's Reporting back up and running. Thanks for your continued patience. |
| Identified | 2017-01-19 01:14:00 | Our Product Team have identified the cause, and are working to restore the ability to export Reports. |
| Update | 2017-01-19 00:58:00 | Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users. |
| Update | 2017-01-19 00:48:00 | Our Product Team are doing everything they can to restore export functionality for reports. Thanks for your patience. |
| Update | 2017-01-19 00:37:00 | Just to let you know that were still working on this - well update you as soon as we have more information. |
| Investigating | 2017-01-19 00:26:00 | Were currently aware of an issue exporting GST Return. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update you as soon as we have any news. |
Degraded Performance in Xero
2016-12-23 19:01:56| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-23 22:36:00 | Our Product Team have resolved the issue that was preventing users from logging into Xero.Please let us know if you still have any issues accessing Xero, and well investigate further. |
| Update | 2016-12-23 22:10:00 | We're currently working to get everyone back up and running. We certainly understand your frustration, but we thank you for your continued patience. |
| Update | 2016-12-23 21:43:00 | We apologise for any inconvenience this downgraded performance may be causing you. We can assure you that resolving this issue is our top priority and we are working on it accordingly. |
| Update | 2016-12-23 21:18:00 | This is still being looked into urgently. We'll continue updating you with more information as it comes in. |
| Update | 2016-12-23 21:06:00 | We're still working urgently to resolve this and we'll let you know as soon as we have any further updates. |
| Identified | 2016-12-23 20:40:00 | The team are still working urgently to resolve this. As soon as we have any further updates we'll let you know. Thank you for your continued patience. We apologise for the inconvenience this is causing. |
| Update | 2016-12-23 20:16:00 | Our Product Team are still working to resolve the issue with degraded performance in Xero. We'll let you know as soon as we have any further updates. |
| Update | 2016-12-23 19:54:00 | Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users. |
| Update | 2016-12-23 19:35:00 | Our Product Team are doing everything they can to resolve the issue with degraded performance in Xero. Thanks for your patience. |
| Update | 2016-12-23 19:13:00 | Just to let you know that were still working on this - well update you as soon as we have more information. |
| Investigating | 2016-12-23 18:59:00 | Were currently aware of an issue with degraded performance in Xero. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update you as soon as we have any news. |
Some users unable to log into WorkflowMax/ Xero Practice Manager
2016-12-21 23:00:03| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-21 23:23:00 | Our Product Team have resolved the issue that was preventing a small number of users from logging into WorkflowMax and Xero Practice Manager.Please let us know if you still have any issues logging in, and well investigate further |
| Investigating | 2016-12-21 23:00:00 | Were currently aware of an issue preventing a small number of users from logging into WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update you as soon as we have any news |
Some users being logged out of Xero
2016-12-19 00:38:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-19 03:44:00 | Our Product Team have resolved the issue that was causing some users to be logged out.Please let us know if you still have any issues, and well investigate further. |
| Update | 2016-12-19 03:39:00 | Users are able to log in, but some users will be logged out when accessing certain areas of Xero. |
| Update | 2016-12-19 02:39:00 | The team are still working urgently to resolve this. As soon as we have any further updates we'll let you know.Thank you for your continued patience. We apologise for the inconvenience this is causing. |
| Identified | 2016-12-19 02:13:00 | We're still working urgently to resolve this and we'll let you know as soon as we have any further updates for you. |
| Update | 2016-12-19 01:42:00 | Were getting closer to fixing the issue - apologies for the disruption this is causing you. |
| Update | 2016-12-19 01:14:00 | Our Product Team have identified the cause, and are working to fix the issue as soon as possible. Thanks for your continued patience. |
| Update | 2016-12-19 00:58:00 | Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience. |
| Update | 2016-12-19 00:49:00 | Just to let you know that were still working on this - well update you as soon as we have more information. |
| Investigating | 2016-12-19 00:38:00 | Were currently aware of an issue that is causing some users to be logged out of Xero. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update you as soon as we have any news. |
11:31 am NZT
2016-12-14 22:32:46| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-15 04:28:00 | We've resolved the performance issues in Xero. We're going to continue to monitor this for the next 24 hours to ensure there are no on-going issues. |
| Update | 2016-12-15 03:31:00 | We're getting closer to restoring performance in Xero and we're very sorry for the frustration this is causing you. |
| Update | 2016-12-15 02:32:00 | Just to let you know that were still working on this.Apologies for the inconvenience this is causing you - we'll update you as soon as we have any more news. |
| Update | 2016-12-15 01:33:00 | The team is still working to make sure that performance is restored to all areas of Xero.We'll let you know once we have any further information. |
| Monitoring | 2016-12-15 00:56:00 | Performance to most areas of Xero, including logging in, has now been restored. We're aware that some of you are still experiencing poor performance when using Payroll and we're working to resolve this.Please let us know if you continue to have issues logging into Xero and we'll investigate further. |
| Update | 2016-12-15 00:45:00 | We're getting more reports that people are now able to get into Xero and we're still working hard to restore performance so everyone is able to log in.We really do understand how frustrating this is for you and appreciate your continued patience. |
| Update | 2016-12-15 00:28:00 | We're getting reports from some of you that you're now able to get into Xero.Our Product Team are still working to resolve the performance issues so that everyone can log into Xero.We'll let you know when we have any further updates. Thanks again for your continued patience. |
| Update | 2016-12-15 00:02:00 | We're getting closer to restoring performance in Xero.We're very sorry for the frustration this is causing you and appreciate your continued patience. |
| Update | 2016-12-14 23:45:00 | We're still working urgently on restoring performance in Xero.We'll let you know when we have any further information. Thank you for your continued patience. |
| Update | 2016-12-14 23:23:00 | The degraded performance is being caused by an issue in our hosting platform. Thank you for your continued patience - we're getting closer to resolving this which will restore performance in Xero. |
| Update | 2016-12-14 23:10:00 | We're still working urgently to resolve this and restore performance in Xero back to normal.We understand how frustrating this is for you and appreciate your patience. |
| Update | 2016-12-14 22:57:00 | Our Product Team are working urgently to resolve this. Thank you for your continued patience. |
| Identified | 2016-12-14 22:49:00 | Our Product Team have identified the issue and are working urgently to resolve it.The degraded performance is affecting all areas of Xero, including logging in. Please except our apologies for the frustration this is causing. We'll let you know as soon as we have any further updates. |
| Investigating | 2016-12-14 22:32:00 | Were currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.Apologies for the inconvenience this is causing you - well update this page as soon as we have any news. |