Twilio
Build apps that communicate with everyone in the world. Voice & Video, Messaging, and Authentication APIs for every application.
Homepage: https://www.twilio.com/
Status Page: https://status.twilio.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Degraded SMS Deliverability for EE 4G in the UK
2017-02-01 00:30:22| Action | Date | Description |
|---|---|---|
| Resolved | 2017-02-01 00:30:00 | This incident has been resolved. |
| Monitoring | 2017-02-01 00:02:00 | Everything Everywhere (EE) services for the delivery of Outbound SMS and receiving Inbound SMS for 4G enabled customers in the UK have been restored. All services are fully operational. |
| Update | 2017-01-31 22:54:00 | Everything Everywhere (EE) services are being restored with improvements in the delivery of Outbound SMS and receiving Inbound SMS for 4G enabled customers in the UK. Delivery to customers connected to 2G and 3G data services remain unaffected. Next update in 1 hour. |
| Update | 2017-01-31 20:10:00 | Everything Everywhere (EE) continue experiencing delays in the delivery of Outbound SMS and receiving inbound SMS for 4G enabled customers in the UK. Delivery to customers connected to 2G and 3G data services are unaffected. Our engineers are working with the carrier to resolve and will provide an update as soon as possible. |
| Identified | 2017-01-31 19:10:00 | Everything Everywhere (EE) are experiencing delays in the delivery of Outbound SMS and receiving inbound SMS for 4G enabled customers in the UK. Delivery to customers connected to 2G and 3G data services are unaffected. Our engineers are working with our carrier partner to resolve and will provide an update as soon as possible. |
São José dos Campos (+5512)
2017-01-26 17:40:24| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-26 17:40:00 | This issue has been resolved. Calls to +5512 numbers are completing normally. |
| Investigating | 2017-01-26 17:14:00 | We are currently investigating an issue impacting inbound calls to numbers in So Jos dos Campos (+5512). Customers may not be able to receive calls to numbers in these areas. We are working with our carrier partners to resolve the issue. |
Authy: Increase in phone number validation failures.
2017-01-26 00:01:26| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-26 00:01:00 | All services are working normally at this time. |
| Investigating | 2017-01-25 22:34:00 | We are seeing an increase in the failure rate when attempting to validate phone numbers. Our engineering team is investigating the issue. |
Inbound connectivity to some Brazil Twilio numbers
2017-01-24 04:05:00| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-24 04:04:00 | All services are working normally at this time. |
| Investigating | 2017-01-24 03:29:00 | We are investigating an issue with connectivity of some inbound calls to Twilio phone numbers in multiple regions in Brazil. We will provide another update in 30 minutes. |
Degraded SMS messages service in the UK
2017-01-23 10:34:40| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-23 14:51:00 | All services are working normally at this time. |
| Update | 2017-01-23 14:00:00 | We continue to work with our provider on the inbound SMS non delivery issue. There will be a further update in 1 hour. |
| Update | 2017-01-23 12:57:00 | Outbound SMS delivery in the UK is working normally at this time. We continue to work with our provider on the inbound SMS non delivery issue. There will be a further update in 1 hour. |
| Identified | 2017-01-23 12:02:00 | We are seeing outbound SMS delivery in the UK return to normal levels but continue to monitor. We are working with our provider to alleviate the inbound issue. There will be another update in 30 minutes. |
| Update | 2017-01-23 11:11:00 | We are investigating a delay in sending and receiving SMS messages in the UK and will provide another update in 30 minutes |
| Investigating | 2017-01-23 10:34:00 | We are investigating a delay in sending and receiving SMS messages in the UK |
Degraded Service receiving International Calls in Hong Kong
2017-01-21 19:47:01| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-22 01:24:00 | The issue impacting International calls to Hong Kong numbers has been resolved. |
| Monitoring | 2017-01-22 00:49:00 | We have observed recovery for International Calls to Hong Kong phone numbers. Local calls in Hong Kong were not impacted by this issue. We will continue to monitor the issue to ensure full resolution. |
| Update | 2017-01-21 22:58:00 | Update: We are continuing to work with our carrier parter to resolve the issue impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We will provide another update in 2 hours. |
| Update | 2017-01-21 21:04:00 | Update: We are continuing to work with our carrier parter to resolve the issue impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We will provide an update in 2 hours. |
| Identified | 2017-01-21 20:17:00 | Identified: We have identified an issue with our carrier partner impacting International Calls to some Hong Kong phone numbers. Local calls in Hong Kong are fully functional. We are working with our carrier partner to resolve this issue. We will provide an update in 1 hour. |
| Investigating | 2017-01-21 19:46:00 | We are investigating an issue impacting International Calls to some Hong Kong phone numbers. We will provide an update in 30 minutes. |
Small percentage of Inbound SMS unreceived in Australia
2017-01-15 10:43:38| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-15 11:23:00 | All services are operating normally. |
| Monitoring | 2017-01-15 11:13:00 | Inbound SMS has recovered in Australia. All systems are normal. |
| Investigating | 2017-01-15 10:43:00 | Currently, there is an issue with inbound SMS affecting a small percentage of our Australian phone number inventory. This is not affecting outbound SMS messages. We are working with out carrier partners to resolve this issue. We will provide another update within the next hour. |
Delays processing recordings
2017-01-14 01:11:06| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-14 02:26:00 | All delayed Recordings are now available via the REST API. |
| Identified | 2017-01-14 01:23:00 | We are still experiencing delayed availability for some recordings created between 15:15 - 16:30 PST. There is no delay in the availability of new recordings via the API. |
| Investigating | 2017-01-14 01:10:00 | We are experiencing delays processing a small number of recordings causing increased latency on the audio files being available via the API. |
Short code delays to some T-Mobile subscribers in the US
2017-01-13 20:09:20| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-14 09:33:00 | All services are operating normally. |
| Monitoring | 2017-01-14 03:29:00 | The delivery delays to the T-mobile network are resolved, and the service is operating normally. |
| Update | 2017-01-14 00:08:00 | Due to an issue in T-Mobile's network, some US short code messages to T-Mobile subscribers may be delayed. T-Mobile's engineers continue to work on the resolution of the issue. |
| Update | 2017-01-13 22:04:00 | Due to an issue in T-Mobile's network, some US short code messages to T-Mobile subscribers may be delayed. T-Mobile's engineers have identified the source of the issue and they are continuing to work on a repair. |
| Identified | 2017-01-13 20:36:00 | Due to an issue in T-Mobile's network, some US short code messages to T-Mobile subscribers may be delayed. T-Mobile's engineers have identified the source of the issue and they are working on a repair. |
| Investigating | 2017-01-13 20:08:00 | Due to an issue in T-Mobile's network, some US short code messages to T-Mobile subscribers may be delayed. T-Mobile's engineers are actively investigating. |
Intermittent issues in submitting support tickets
2017-01-12 13:36:52| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-12 14:41:00 | Intermittent issues in submitting support tickets have been resolved and all service are operating normally at this time. |
| Update | 2017-01-12 14:12:00 | We have seen an improvement in the success rate for submitting support tickets, and continue to work on the issue. We will provide the next update within 30 minutes. |
| Investigating | 2017-01-12 13:36:00 | We are currently investigating an issue with the support center. Customers may intermittently be unable to submit support tickets. We will provide an update within 30 minutes. |