Sendgrid
Delivering your transactional and marketing email through one reliable platform.
Homepage: https://sendgrid.com/
Status Page: http://status.sendgrid.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Technical Incident: Site Login Page Down
2017-01-27 02:10:50| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-27 02:10:00 | Our operations team has resolved this incident around our login page and Marketing Campaigns. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/. |
| Monitoring | 2017-01-27 00:59:00 | We have identified and mitigated the issues with our login page and Marketing Campaigns. We will continue to monitor them, please reach out to our Support team for further assistance: https://support.sendgrid.com/ |
| Update | 2017-01-26 23:53:00 | We are also investigating reports of errors in Marketing Campaigns, we will update with additional information shortly. |
| Investigating | 2017-01-26 23:06:00 | We are investigating reports that our sendgrid.com/login page is currently unavailable. We'll provide another update shortly. |
Technical Incident: Paid Signup and Upgrade issues
2017-01-20 19:01:36| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-20 21:53:00 | The issue with our payment gateway has been resolved. Account upgrades and paid sign ups have been restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade without issue. If you encountered an error when trying to upgrade, add or update payment information, please try again now. Thank you for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions. |
| Update | 2017-01-20 19:58:00 | We are continuing to work with our payment gateway provider; we will provide additional updates when we have further information available. Please reach out to our Support team with questions: https://support.sendgrid.com/ |
| Identified | 2017-01-20 19:01:00 | We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow. |
10PM MST
2017-01-19 17:55:46| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-30 04:59:00 | The scheduled maintenance has been completed. |
| Scheduled | 2017-01-30 04:00:00 | We are performing scheduled maintenance on our whitelabel service on Sunday, January 29th, from 9PM to 10PM MST. During this time customers will be unable to create or modify whitelabels via our site or web API. Existing whitelabels will be unaffected by this maintenance. We anticipate whitelabels to be inaccessible for a period of 15 minutes, which includes a brief mail delay while service is restored. Please contact Support with questions: https://support.sendgrid.com/. |
| Scheduled | 2017-01-19 17:55:00 | We are performing scheduled maintenance on our whitelabel service on Sunday, January 29th, from 9PM to 10PM MST. During this time customers will be unable to create or modify whitelabels via our site or web API. Existing whitelabels will be unaffected by this maintenance. We anticipate whitelabels to be inaccessible for a period of 15 minutes, which includes a brief mail delay while service is restored. Please contact Support with questions: https://support.sendgrid.com/. |
Technical Incident: Increased Latency Singapore Region
2017-01-18 16:01:39| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-18 17:36:00 | Our unplanned maintenance has been completed, and traffic has been migrated back to our Singapore region data center. Thanks for your patience. Please contact our support team with any questions: https://support.sendgrid.com/. |
| Monitoring | 2017-01-18 16:01:00 | Our Singapore region customers may experience increased latency due to unplanned maintenance. Traffic is currently pointed away from this data center, and users in this region may see longer connection times when handing SendGrid mail, or when making API calls. We expect this maintenance to be completed before 12PM MT, and will provide you an update as soon as its complete. We apologize for any inconveniences experienced. |
Support portal System Disruption
2017-01-12 12:43:10| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-12 14:55:00 | Our ticketing vendor has resolved their issue, and our support team is currently working through the backlog. Thank you for your patience. |
| Investigating | 2017-01-12 12:43:00 | Our support ticketing vendor is currently experiencing an outage. As soon as it becomes available again we'll be working diligently to respond to all recently logged support tickets. In the meantime please use sendgrid.com/docs to browse our knowledge base and view self help resources. ^VA |
Technical Incident: Email Delays
2017-01-03 21:20:05| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-04 00:23:00 | Our operations team has resolved this incident and mail is processing as expected. Any mail that was delayed has been processed as well. We apologize for any inconvenience this caused. Please contact our support team with questions at https://support.sendgrid.com/. |
| Identified | 2017-01-03 23:03:00 | We're currently in the process of mitigating mail that has been queued up due to this technical incident. All new mail is processing immediately. We'll provide additional updates once our queues normalize. |
| Investigating | 2017-01-03 21:20:00 | Our operations team is investigating reports of mail delays. We apologize for any inconvenience this has caused. Updates to follow. |
Technical Incident: SendGrid.com/docs Unavailable
2017-01-03 21:13:39| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-04 00:30:00 | Our operations team has resolved this incident around login, accessing docs, and Web API v2. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://support.sendgrid.com/. |
| Monitoring | 2017-01-03 22:24:00 | Our Operations team has mitigated login errors, and we're continuing to monitor stability of all services. Again, we apologize for the inconveniences you may have experienced. |
| Investigating | 2017-01-03 22:07:00 | We're currently investigating reports of SendGrid.com/login intermittently unavailable for some users. We're on the case, and will provide you an update as soon as possible. |
| Monitoring | 2017-01-03 21:38:00 | SendGrid.com/docs availability has been restored. During this time we also received reports of intermittent 502 errors with a subset of web API v2 calls. This service has been restored as well, and we're monitoring all services. Sorry for any inconvenience and confusion this may have caused. |
| Investigating | 2017-01-03 21:13:00 | We're currently investigating reports that our SendGrid.com/docs pages are intermittently unavailable. We'll provide another update shortly. |
Technical Incident: 421 Too Many Connections
2016-12-28 17:54:56| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-28 20:07:00 | The issue with SMTP connection attempts has been resolved. We have isolated and eliminated the root cause, customers should no longer see errors due to '421 Too Many Connections'.Again, we apologize for any inconvenience experienced. Please reach out to our support team if you have any questions: https://support.sendgrid.com. |
| Update | 2016-12-28 19:35:00 | We are continuing to mitigate the issue causing the '421 Too Many Connections' errors. Our team is working to resolve the root cause and we will update as we receive confirmation of a resolution. |
| Identified | 2016-12-28 17:54:00 | We have identified an issue where some customers are receiving '421 Too Many Connections' errors when attempting to hand off mail to SendGrid via SMTP. If customers receive this error, the message was not accepted and should be tried again.We sincerely apologize for any inconvenience and will provide updates as we receive more information. |
Technical Incident: Paid Signup and Upgrade issues
2016-12-27 20:35:01| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-27 21:52:00 | The issue with our payment gateway has been resolved. Account upgrades and paid sign ups have been restored. If you signed up for a free 40k trial account during this time, you will now be able to upgrade without issue. Thank you so much for your patience and please reach out to our Support Team at https://support.sendgrid.com/ with any questions. |
| Identified | 2016-12-27 20:35:00 | We are currently mitigating an issue with our payment gateway. Users attempting to sign up for paid accounts or upgrade may encounter errors. In the interim if you are trying to sign up for a paid account, please sign up for a free 40k trial account. Once this is resolved, you will be able to immediately upgrade to the proper package. We apologize for the inconvenience. More updates to follow. |
Technical Incident: Deferrals
2016-12-27 19:17:17| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-27 19:52:00 | We have mitigated the issue with these deferrals, customers will begin to see a decrease in deferrals with the reasons 'i/o timeout' and 'connection timed out'. We apologize for any inconvenience this may have caused. Please contact our Support team with questions at https://support.sendgrid.com/. |
| Identified | 2016-12-27 19:17:00 | We are currently seeing increased reports of deferrals with the reasons 'i/o timeout' and 'connection timed out'. Our team has identified the cause and we will update with more information as it becomes available. Thank you for your patience as we work on this. |