Recurly
Recurly provides enterprise-class subscription billing management for thousands of businesses worldwide.
Homepage: https://recurly.com/
Status Page: https://status.recurly.com/#
Open Incidents
No open incidents
Scheduled Incidents
Infrastructure Maintenance
2016-12-06 18:08:21| Action | Date | Description |
|---|---|---|
| Scheduled | 2016-12-06 18:08:00 | Recurly will be performing a routine scheduled maintenance to update key services within the Recurly production infrastructure. No impact to production service is expected. |
Previous Incidents
Avalara disruption
2017-01-27 22:58:29| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-27 22:58:00 | This incident has been resolved. |
| Monitoring | 2017-01-27 21:51:00 | Recurly is monitoring a service disruption at one of our partners. Merchants with integrations to Avalara may experience slower response times. |
Infrastructure Maintenance
2017-01-13 20:28:40| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-19 13:21:00 | The scheduled maintenance has been completed. |
| Scheduled | 2017-01-19 12:00:00 | Recurly will be performing a routine scheduled maintenance to update key services within the Recurly production infrastructure. There will be a period of 1-3 minutes during which one time transactions will need to be manually retried. |
| Scheduled | 2017-01-13 20:28:00 | Recurly will be performing a routine scheduled maintenance to update key services within the Recurly production infrastructure. There will be a period of 1-3 minutes during which one time transactions will need to be manually retried. |
Intermittent Connection Issues
2017-01-07 19:46:02| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-07 23:58:00 | This issue has been resolved. |
| Monitoring | 2017-01-07 23:19:00 | The issue has been identified and addressed. We will continue to monitor the environment and post any updates or changes as we have them. |
| Update | 2017-01-07 22:57:00 | We are continuing to investigate intermittent connection issues for some Recurly users. We will continue to post updates as we have more information. |
| Update | 2017-01-07 22:03:00 | We are investigating intermittent connection issues for some Recurly users. We will continue to update as we have information. |
| Update | 2017-01-07 20:52:00 | We are continuing to investigate intermittent certificate issues for some Recurly customers. |
| Update | 2017-01-07 20:17:00 | We are experiencing intermittent certificate issues for some Recurly customers. Our engineers are investigating this issue and will post an update shortly. |
| Investigating | 2017-01-07 19:46:00 | Recurly is experiencing intermittent errors. We are investigating. |
[Scheduled] Infrastructure Maintenance
2017-01-05 16:38:06| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-12 16:25:00 | The scheduled maintenance has been completed. |
| Scheduled | 2017-01-12 14:00:00 | Recurly will be performing a routine scheduled maintenance to update key services within the Recurly production infrastructure. No impact to production service is expected. |
| Scheduled | 2017-01-05 16:38:00 | Recurly will be performing a routine scheduled maintenance to update key services within the Recurly production infrastructure. No impact to production service is expected. |
Infrastructure Maintenance
2016-12-21 01:31:47| Action | Date | Description |
|---|---|---|
| Completed | 2016-12-21 16:24:00 | The maintenance has been completed. |
| Scheduled | 2016-12-21 14:00:00 | Recurly will be performing an unscheduled maintenance to implement a new and improved failover mechanism to our production network. No impact to production traffic is expected. |
| Scheduled | 2016-12-21 01:31:00 | Recurly will be performing an unscheduled maintenance to implement a new and improved failover mechanism to our production network. No impact to production traffic is expected. |
Connectivity Issue
2016-12-11 07:26:04| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-11 08:21:00 | This issue has been resolved. |
| Monitoring | 2016-12-11 08:04:00 | We have identified the issue and all services have been restored. We are continuing to monitor the environment. |
| Investigating | 2016-12-11 07:26:00 | We are currently experiencing issues with connectivity. Our engineers are working on this issue and post an update shortly. |
Network Issue
2016-12-10 17:02:09| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-10 18:27:00 | Our engineers have identified and resolved the issue. All services have been restored. |
| Monitoring | 2016-12-10 17:10:00 | A fix has been implemented and we are monitoring the results. |
| Investigating | 2016-12-10 17:02:00 | We are currently experiencing a network connectivity issue. Our engineers are investigating , more updates to follow. |
Braintree Gateway Connection Issues
2016-08-30 13:18:19| Action | Date | Description |
|---|---|---|
| Resolved | 2016-08-30 14:18:00 | This incident has been resolved. |
| Investigating | 2016-08-30 11:38:00 | We are investigating connection issues with the Braintree payment gateway. |
Email Deliverability Delays
2016-12-09 15:56:17| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-14 14:37:00 | Email delivery has been restored for all recipient domains. |
| Monitoring | 2016-12-10 00:47:00 | Email delivery delays have been resolved for most recipient domains. We continue to monitor sporadic issues with some locations. Updates will be posted here as we have them. |
| Identified | 2016-12-09 15:56:00 | We're aware of an issue causing email deliverability delays and are actively working on the issue.All emails are queued and will be delivered. |