Postmark
A fast & reliable transactional-only email platform for web applications
Homepage: https://postmarkapp.com
Status Page: https://status.postmarkapp.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Email delivery delayed to some domains due to Proofpoint blocking
2017-01-27 23:51:00| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-29 04:16:00 | We believe the issue to be fully resolved now. |
| Pending | 2017-01-29 00:34:00 | We're still working to fully resolve the Proofpoint blocks and getting any deferred emails sent out. |
| Pending | 2017-01-28 04:52:00 | Vast majority of email is being sent without delay, but still seeing some on certain domains. We're going to leave the incident open until these stop. |
| Investigating | 2017-01-28 01:11:00 | We're still seeing some delays to domains that use Proofpoint (notably, icloud.com and me.com), even though our IPs are clear on their site. We're anticipating is begins to clear as lists get updated. |
| Investigating | 2017-01-27 23:51:00 | Email to certain domains may be delayed. A portion of our IPs got temporarily blocked by Proofpoint. We're working on the issue now. |
Email delivery delayed for a portion of emails
2017-01-26 05:20:00| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-26 05:53:00 | Email delivery is back to normal and any delayed emails should be sent out. |
| Pending | 2017-01-26 05:20:00 | One of our sending IPs was the attempted target of a DDOS attack that was mitigated, but this caused emails attempting to be delivered by this IP to be delayed. Queued emails are going out and we're monitoring the situation. |
We are currently experiencing sending delays
2016-12-19 19:16:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-19 21:47:00 | Activity data has caught up, so all sending is now back to normal. |
| Investigating | 2016-12-19 20:43:00 | All queued emails have been sent, but there will be a delay in activity data. |
| Pending | 2016-12-19 20:43:00 | All queued emails have been sent, but there will be a delay in activity data. |
| Pending | 2016-12-19 20:27:00 | We have identified and fixed the root cause of sending delays. Queues are returning back to normal. |
| Investigating | 2016-12-19 20:13:00 | We are still experiencing sending delays, and we're working hard to identify and solve the issue. |
| Investigating | 2016-12-19 19:16:00 | We are currently experiencing some delays in sending. Messages are still being accepted and we are investigating. |
Investigating errors in the API
2016-12-19 17:29:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-19 17:36:00 | The issue has been resolved and the API is running smoothly again. We'll continue to monitor closely. |
| Investigating | 2016-12-19 17:29:00 | We're investigating some errors coming from the API & working on an immediate fix. |
We're seeing some delivery issues to AOL accounts
2016-12-13 18:34:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-15 14:19:00 | Delivery issues to AOL have been resolved. |
| Investigating | 2016-12-13 18:34:00 | The team is investigating and working on resolving this as quickly as we can. |
Inbound processing is currently delayed
2016-12-12 10:35:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-12 10:52:00 | Inbound processing is back to normal speeds and all messages in queue have been processed. |
| Pending | 2016-12-12 10:35:00 | We're experiencing some delays with Inbound messages only but this should clear up shortly. |
Database maintenance at 9PM EST
2016-12-04 01:50:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-04 02:30:00 | DB maintenance is complete and all queued emails should be sent out shortly. |
| Pending | 2016-12-04 01:50:00 | We're going to be entering our DB maintenance period at 9PM. Emails will be queued during the maintenance period. |
Slight delays in sending
2016-11-28 15:34:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-11-28 16:53:00 | We've resolved the issue with sending delays. Sending is back to normal and all queued messages have been sent. |
| Pending | 2016-11-28 16:46:00 | We've identified the issue with sending delays. Queues are returning back to normal. |
| Investigating | 2016-11-28 15:34:00 | We are currently experiencing slight delays in outbound sending. We're investigating the issue. |
API timeouts and high response times
2016-11-17 14:52:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-11-17 15:14:00 | We've discovered the problem that was overloading our database and we have resolved the issue. |
| Investigating | 2016-11-17 14:52:00 | We're investigating issues of API timeouts and high response times. |
Intermittent API call failures and short delays
2016-11-16 15:27:00| Action | Date | Description |
|---|---|---|
| Resolved | 2016-11-16 15:43:00 | The API is steady now and we'll be working to make sure it stays reliable in the future. |
| Investigating | 2016-11-16 15:27:00 | You may experience some intermittent API call failures and short delays in email sending. We're looking into the issue ASAP. |