Intercom
We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
Homepage: https://www.intercom.com/
Status Page: https://status.intercom.com/#
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Web App and API Outage
2017-01-31 10:27:42| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-31 10:27:00 | Our web and APIs are back up and operational. |
| Investigating | 2017-01-31 10:21:00 | Our web app and APIs are currently down. We are working to resolve this. |
Web App and API Down
2017-01-26 23:35:34| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-26 23:35:00 | We have identified the cause of the outage and implemented a fix. We have returned to being fully operational. |
| Monitoring | 2017-01-26 22:25:00 | The web app is now back up. We are currently monitoring the situation. |
| Investigating | 2017-01-26 22:14:00 | Our web app and api is currently down. We are investigating and working to resolve this. |
Web App Down
2017-01-19 14:43:05| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-19 23:54:00 | We have worked through the backlog of incoming data and returned to being fully operational. Data will updated in the UI at normal rates. Delivery times for inbound & outbound email notifications have also returned to normal. |
| Update | 2017-01-19 18:38:00 | Our web app and API endpoints are back up, we are going to continue and monitor their status.Conversation email notifications and outbound notifications will be delayed. While user updates are being accepted by our API endpoints they will not be surfaced in the UI until our user data pipeline is fully re-enabled and the backlog is worked through. We're working to resolve this and we'll continue to post updates. |
| Monitoring | 2017-01-19 17:24:00 | Our web app and API endpoints are back up, we are going to continue and monitor their status. Conversation email notifications and outbound notifications will be delayed. While user updates are being accepted by our API endpoints they will not be surfaced in the UI until our user data pipeline is fully re-enabled and the backlog is worked through. We're working to resolve this and we'll continue to post updates. |
| Investigating | 2017-01-19 15:27:00 | Our web app and APIs are currently down. We are working to resolve this. |
| Identified | 2017-01-19 14:59:00 | Our web app is back up, but our API endpoints are down, we are working to resolve this. |
| Investigating | 2017-01-19 14:43:00 | Our web app is currently down. We are investigating and working to resolve this. |
Web App Down
2017-01-19 14:17:12| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-19 14:33:00 | The web app is back up and operational. |
| Investigating | 2017-01-19 14:17:00 | Our web app is currently down. We are investigating and working to resolve this. |
Web App Down
2017-01-17 09:43:47| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-17 09:48:00 | Our web app is back up and operational. |
| Investigating | 2017-01-17 09:43:00 | Our web app is currently down. We are investigating and working to resolve this. |
Web App and API Degraded Performance
2017-01-13 11:17:08| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-13 11:39:00 | We have identified the cause of the degraded performance and have returned to being fully operational. |
| Investigating | 2017-01-13 11:17:00 | We are investigating reports of degraded performance and high latency across our web app and APIs. |
User Update Delays For A Subset of Apps
2017-01-09 18:44:36| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-09 21:04:00 | We have resolved the issue that was causing delays with user data updating in the UI. This affected a subset of applications but we have returned to being fully operational. |
| Investigating | 2017-01-09 18:44:00 | We have identified an issue with our user data pipeline that is affecting a subset of apps. Some apps will see updates to their users delayed in the UI. |
Message Delays
2017-01-09 16:52:13| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-09 18:16:00 | We have processed the message delivery and inbound email queues from earlier. Normal delivery times have been restored. |
| Monitoring | 2017-01-09 16:52:00 | Due to a faulty deploy we saw some backed up queues for message delivery and inbound email ingestion. Queues have started to clear and normal delivery times should be restored shortly. |
Web App Degraded Performance
2017-01-07 01:10:52| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-07 01:24:00 | We have identified the cause of the performance issues and implemented a fix. We have worked through the backlog, and we are fully operational. |
| Monitoring | 2017-01-07 01:17:00 | We have identified the cause of the performance issues and implemented a fix. We are monitoring the situation. |
| Investigating | 2017-01-07 01:10:00 | We are investigating reports of degraded performance and issues with our user list. |
Web App Down
2016-12-19 23:16:42| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-19 23:41:00 | Our web app is back up and fully operational. |
| Investigating | 2016-12-19 23:16:00 | Our web app is currently down. We are investigating and working to resolve this. |