Hipchat
Group and private chat, file sharing, and integrations
Homepage: https://www.hipchat.com/
Status Page: https://status.hipchat.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Redis Maintenance
2017-01-12 16:50:33| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-15 12:40:00 | Atlassian Site Reliability Engineering has completed the maintenance operations this morning with no impact to users. We appreciate our community support while we work to improve the service. |
| Scheduled | 2017-01-15 12:00:00 | On Sunday 15 January 2016, from 12:00 to 14:00 UTC, we will be performing maintenance on one of our Redis clusters.There is a small possibility of slow performance during this window, however we do not believe there will be a noticeable impact to our end users |
| Scheduled | 2017-01-12 16:50:00 | On Sunday 15 January 2016, from 12:00 to 14:00 UTC, we will be performing maintenance on one of our Redis clusters.There is a small possibility of slow performance during this window, however we do not believe there will be a noticeable impact to our end users |
HipChat.com Outage
2017-01-12 02:56:28| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-12 05:01:00 | We have restored service and logins are working normally again. We are continuing to monitor. Thank you for your patience. |
| Identified | 2017-01-12 04:46:00 | We identified the issue preventing some customers from logging into HipChat. Login for all customers is currently working. |
| Update | 2017-01-12 03:20:00 | HipChat.com is available. We learned after our initial post that some customers are unable to login to HipChat. Customers already logged in were unaffected. |
| Investigating | 2017-01-12 02:56:00 | We are investigating a hipchat.com outage that occurred during this hour. The site is up and we are checking stability. |
Database maintenance
2017-01-03 21:39:15| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-07 15:00:00 | The scheduled maintenance has been completed. |
| Scheduled | 2017-01-07 14:00:00 | We'll be performing a short maintenance for our database on Saturday, Jan 7th at 2:00 PM UTC. The maintenance will last for 60 minutes and users may see increased latency when interfacing with the HipChat APIs. |
| Scheduled | 2017-01-03 21:39:00 | We'll be performing a short maintenance for our database on Saturday, Jan 7th at 2:00 PM UTC. The maintenance will last for 60 minutes and users may see increased latency when interfacing with the HipChat APIs. |
HipChat Service Outage
2016-12-20 22:17:05| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-21 06:22:00 | We are confident that HipChat service is fully restored and will remain stable. Thank you again for your patience while we investigated and fixed this issue. We will share a post-mortem report about this incident as soon as possible. |
| Update | 2016-12-21 05:02:00 | Our systems are now back to normal and we will continue to monitor. For those affected, you should be able to use HipChat as normal across all your apps. Thank you for your patience while we investigated and fixed this issue. We know HipChat is crucial for your work and keeping your team communicating is our top priority. We will have a most-mortem report about this incident for you as soon as possible. Thank you again (heart) |
| Monitoring | 2016-12-21 04:31:00 | HipChat services have been restored and users are able to log-in as normal. We will continue to monitor and deploy additional improvements throughout the next hour. Next update in 30 minutes. |
| Update | 2016-12-21 03:54:00 | We are seeing signs that service is stabilizing. We continue working to fully restore service.Next update in 30 minutes. |
| Update | 2016-12-21 02:52:00 | Fixing HipChat for our customers is our top priority. We are doing everything possible to restore service. Next update in 30 minutes. |
| Update | 2016-12-21 02:14:00 | Resolving this issue remains our top priority. We continue working as quickly as possible to restore service. Next update in 30 minutes. |
| Update | 2016-12-21 01:42:00 | Upon further investigation, we have determined the issue to be more complex than our initial findings led us to believe. We assure you, solving this issue is our top priority and are working as swiftly as we can to bring our operational level back to 100%. Next update in 30 minutes. |
| Update | 2016-12-21 01:06:00 | Getting you back on HipChat is our top priority. We have all hands on deck to resolve this issue. Please see our next update in 30 minutes. |
| Update | 2016-12-21 00:33:00 | Our team has found the cause of the issue and is working to fix it promptly. We have all our resources working to get your team back on HipChat. Thank you for bearing with us during this. Our next update will be in 30 minutes. |
| Update | 2016-12-21 00:09:00 | We've determined the cause of the current service disruption and are now working to resolve it. Thank you for your patience and understanding as we work through this. We will continue to update you every 30 minutes. |
| Identified | 2016-12-20 23:29:00 | The team has identified the cause of the service disruption and is working to resolve the issue. Next update in 30 minutes. |
| Update | 2016-12-20 22:54:00 | Update - Thanks for your patience as we continue to investigate the service interruption . The next update will be in 30 minutes. |
| Investigating | 2016-12-20 22:17:00 | HipChat is currently experiencing a disruption in service. We are very sorry for the inconvenience. We are investigating and will have an update for you soon. |
Database maintenance
2016-12-15 00:45:33| Action | Date | Description |
|---|---|---|
| Completed | 2016-12-18 07:09:00 | The maintenance is complete. |
| Update | 2016-12-18 02:30:00 | We'll be performing a short maintenance for our database on Sunday, Dec 18th at 2:30 UTC. The maintenance will last for 30 minutes and users may see increased latency when interfacing with the HipChat APIs. |
| Scheduled | 2016-12-15 02:23:00 | Redacted. |
| Update | 2016-12-15 02:23:00 | We'll be performing a short maintenance for our database on Sunday, Dec 18th at 2:30 UTC. The maintenance will last for 30 minutes and users may see increased latency when interfacing with the HipChat APIs. |
| Scheduled | 2016-12-15 00:45:00 | We'll be performing a short maintenance for our database on Friday, Dec 16th at 23:00 UTC. The maintenance will last for 30 minutes and users may see increased latencies when interfacing with the HipChat APIs. |
Redis maintenance
2016-10-22 13:00:59| Action | Date | Description |
|---|---|---|
| Completed | 2016-10-22 13:00:00 | The scheduled maintenance has been completed. |
| Scheduled | 2016-10-22 12:01:00 | We'll be performing urgent maintenance for our caching tier on Saturday, Oct 22nd at 12 noon UTC. The maintenance will last for 1 hour and users may see intermittent issues with connectivity and increased latencies when sending/receiving messages. |
JIRA Integration for HipChat Service Disruption
2016-10-20 02:07:57| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-20 00:58:00 | Our investigation has revealed a small percentage of customers are experiencing this issue. Additionally a workaround is available for affected customers. We are marking this issue resolved in light of this information. Please contact our friendly support team if you need assistance. |
| Update | 2016-10-19 21:05:00 | We appreciate your patience. Our teams continue investigating the service interruption. |
| Update | 2016-10-19 18:22:00 | Update - Thanks for your patience as we continue to investigate the service interruption. |
| Investigating | 2016-10-19 16:23:00 | HipChat is currently experiencing a disruption in the JIRA Integration for HipChat service. We are sorry for the inconvenience. We are investigating and will have an update for you soon. |
Possible delayed email notifications
2016-09-27 18:11:48| Action | Date | Description |
|---|---|---|
| Resolved | 2016-09-27 18:11:00 | Our email delivery provider reports that message delivery has been stable and delivered without delays. This incident is now resolved. |
| Monitoring | 2016-09-27 15:55:00 | Operations teams have identified and mitigated issues causing intermittent delays in email processing. We are currently monitoring to ensure this is resolved. |
| Investigating | 2016-09-27 15:21:00 | Some users may experience delayed email notifications from certain Atlassian Services, i.e. Bitbucket, HipChat, and/or Cloud services, due to intermittent issues with our mail provider. Operations teams are currently investigating. |
Email Delays
2016-09-26 17:37:38| Action | Date | Description |
|---|---|---|
| Resolved | 2016-09-26 17:37:00 | HipChat's email delivery provider reports that message delivery has been stable and delivered without delays. This incident is now resolved. |
| Monitoring | 2016-09-26 16:58:00 | HipChat's mail provider reports message delivery is processing without delays. We will continue to monitor throughout the day. |
| Investigating | 2016-09-26 16:17:00 | Some users may experience delayed email notifications from HipChat, due to issues with our mail provider. This may also affect Password reset emails and new user sign-up emails. |
Email Delays
2016-09-06 22:55:28| Action | Date | Description |
|---|---|---|
| Resolved | 2016-09-06 22:55:00 | Our email delivery provider reports that message delivery has been stable throughout the day. This incident is now resolved. |
| Monitoring | 2016-09-06 18:25:00 | HipChat's mail provider reports message delivery is processing without delays. We will continue to monitoring throughout the day. |
| Investigating | 2016-09-06 17:03:00 | Some users may experience delayed email notifications from HipChat, due to issues with our mail provider. This may also affect Password reset emails and new user sign-up emails. |