DNS Simple
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Homepage: https://dnsimple.com/
Status Page: http://dnsimplestatus.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Inconsistent DNS responses in Ashburn, VA region
2017-01-23 21:59:18| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-23 22:19:00 | We're getting reports back from the affected customers that they are receiving consistent responses now. As always, please email support@dnsimple.com if you are having any issues. |
| Identified | 2017-01-23 21:59:00 | We're receiving reports of inconsistent DNS responses in the Ashburn, VA region. We're restarting and syncronizing these name servers in order to correct the problem. |
Delayed zone updates in Tokyo data center
2017-01-16 18:29:26| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-16 22:43:00 | Everything appears to be back to normal in our Tokyo data center now and Zone updates are going out quickly. As always please write support@dnsimple.com if you are having any issues. |
| Update | 2017-01-16 19:24:00 | The upgrade completed successfully and zone updates are clearing the backlog. For good measure, we are going to synchronize the entire region with rolling restarts of the name servers. DNS resolution will be unaffected while these restarts happen. |
| Identified | 2017-01-16 18:29:00 | We're in the process of applying a firmware upgrade to the hardware in our Tokyo data center which involves restarting the systems in Tokyo. Zone updates will be temporarily queued until the system comes back online and we can synchronize the region. We expect this to take less than an hour to complete and will update you on the progress. |
Hardware upgrades in San Jose data center
2017-01-16 17:42:22| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-19 02:28:00 | Zone transfers are going out quickly and zone updates are clearing the queues so the San Jose region should now be resolving normally. Thank you once again for your patience and as always, email support@dnsimple.com should you have any questions or concerns. |
| Verifying | 2017-01-19 02:13:00 | We've completed the migration and now synchronizing the name servers in the region. We expect everything to be back in the next few minutes. Thank you again for your patience. |
| Update | 2017-01-19 01:24:00 | Provisioning is completed on the new system and we're preparing to migrate the system over now. Secondary zone transfers will be unavailable at this time and DNS queries in the San Jose region will be slower than normal while we migrate the system. |
| Update | 2017-01-18 23:06:00 | We have pushed the schedule back by one day to allow for more preparation time at the data center. |
| Update | 2017-01-17 20:17:00 | We have pushed the schedule back by one day to allow for more preparation time at the data center. |
| Scheduled | 2017-01-17 20:17:00 | We'll be migrating and upgrading a couple of our servers in the San Jose data center which will involve replacing our zone update and Secondary DNS systems. During this time DNS resolution in this region will be slower and secondary zone transfers will be queued. We're budgeting up to 4 hours for this downtime, but expect it to take less time than that and will update you along the way. |
| Scheduled | 2017-01-16 17:42:00 | We'll be migrating and upgrading a couple of our servers in the San Jose data center which will involve replacing our zone update and Secondary DNS systems. During this time DNS resolution in this region will be slower and secondary zone transfers will be queued. We're budgeting up to 4 hours for this downtime, but expect it to take less time than that and will update you along the way. |
Issue with payment processor timeouts
2017-01-16 10:09:09| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-16 10:45:00 | This issue now appears to be fully resolved. |
| Monitoring | 2017-01-16 10:27:00 | Our payment processor has indicated that the issue should be fixed. We will continue monitoring it for a bit to ensure we are no longer seeing payment processing issues. |
| Identified | 2017-01-16 10:09:00 | We are currently seeing timeout issues coming from our payment processor. This is causing attempts to update billing information or make purchases through us fail. We have notified them of the issue and will update this incident as we hear more. DNS resolution and zone management are not impacted. |
Zone updates delayed in Amsterdam data center
2017-01-06 22:31:06| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-07 02:59:00 | Everything appears to be back to normal. For good measure we have restarted the name servers in Amsterdam to get them to synchronize all of the latest zone changes and are receiving new zone changes quickly. As always, please write to support@dnsimple.com if you are still experiencing issues and thank you once again for your patience. |
| Monitoring | 2017-01-07 00:43:00 | We now have the affected server back online and it is processing zone updates as quickly as possible. We're continuing to monitor Amsterdam as everything gets back in sync. Thank you once again for your patience. |
| Update | 2017-01-07 00:10:00 | We're still working on getting the affected systems updated in Amsterdam and they should be coming back online shortly. Thank you again for your patience. |
| Identified | 2017-01-06 22:31:00 | We're working with our upstream provider to resolve a hardware issue in the Amsterdam data center. Until we can resolve the issue any zone changes or updates will be temporarily delayed and queued for this region. We apologize for any inconvenience and we're working as quickly as possible to resolve this issue. |
DNS resolution issues in Europe region
2016-12-13 11:14:05| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-13 14:47:00 | We've received positive reports about resolution returning to normal for affected customers. If you are still experiencing issues, please contact support@dnsimple.com and we can look into it right away. Thank you once again for your patience. |
| Monitoring | 2016-12-13 13:45:00 | We've implemented a fix which seems to be correcting the resolution problems in Europe. We'll continue to monitor the situation for the time being. If you are still experiencing resolution issues, please email support@dnsimple.com with any dig or traceroute information so we can investigate. Thanks once again for your patience in this matter. |
| Update | 2016-12-13 12:46:00 | We have now identified the source of the reachability issues in Europe and working with our providers now to implement a fix to restore service. |
| Identified | 2016-12-13 11:53:00 | We have now confirmed from a few sources that reachability of our name servers in Europe is being affected and we are working with our upstream hosting provider and DDoS protection provider to resolve the issue as quickly as possible. Thank you again for your patience. |
| Investigating | 2016-12-13 11:13:00 | We're receiving reports of DNS resolution issues from the Europe region and are investigating. If you're experiencing these issues yourself, please email support@dnsimple.com with traceroutes and dig trace queries if you can. |
Zone updates delayed
2016-12-01 13:17:18| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-01 13:17:00 | Zone updates have now returned to normal. |
| Investigating | 2016-12-01 13:13:00 | We are currently investigating delays in queue processing. DNS resolution should not be impacted. |
Intermittent redirector and AXFR failures
2016-11-16 18:02:07| Action | Date | Description |
|---|---|---|
| Resolved | 2016-11-16 18:02:00 | Everything appears to be operational at this point. Thank you for your patience and understanding. As always, let support@dnsimple.com know if you are experiencing any issues and we'll be there to help. |
| Monitoring | 2016-11-16 14:15:00 | The unplanned maintenance should be completed at this point. Will will continue monitoring the San Jose region for any additional issues. |
| Identified | 2016-11-16 08:01:00 | Due to unplanned data center maintenance performed by an upstream provider in our San Jose region, service for our redirector and AXFR server will be intermittently interrupted or delayed until 14:00 UTC. Please keep us informed if you see any other problems. DNS resolution should be unaffected. |
Physical Server move in Ashburn, VA.
2016-10-28 21:45:33| Action | Date | Description |
|---|---|---|
| Completed | 2016-10-28 21:45:00 | Networking has been fully restored and we are seeing a healthy flow of traffic to the servers. Thank you again for your patience today and as always you can contact support@dnsimple.com with any questions. |
| Update | 2016-10-28 20:48:00 | The servers are powered back on but the networking isn't fully back in place yet and we are working with our upstream provider to resolve that now. Thank you again for your patience with us today. |
| Update | 2016-10-28 19:17:00 | We are working on restoring networking for the servers that were moved and systems should be coming online soon. |
| Update | 2016-10-28 18:31:00 | Traffic seems to be returning to normal and resolution should be recovering at this point. We will be bringing the servers in Ashburn, VA online when they are completely moved. |
| Scheduled | 2016-10-28 18:07:00 | We are performing a hardware relocation in our Ashburn, VA data centers. DNS traffic will be routed away from this data center and DNS resolution will not be impacted. |
Issue with URL redirector
2016-10-28 18:08:53| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-28 18:08:00 | URL redirection should be functioning normally at this point. |
| Monitoring | 2016-10-28 16:26:00 | Service has returned for the redirector. We are monitoring it before calling an all clear. |
| Update | 2016-10-28 16:18:00 | We are working with an upstream provider to resolve this issue. |
| Investigating | 2016-10-28 16:05:00 | We are investigating an issue with our URL redirector service and will post updates here. |