GoToMeeting
Citrix GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers.
Homepage: https://www.gotomeeting.com/
Status Page: http://status.gotomeeting.com/
Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
GoToWebinar Registration Links Giving 'Service Currently Unavailable' Message
2017-01-30 17:38:29| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-30 17:38:00 | We have confirmed that this issue is completely resolved, the registration flow is working as expected and GoToWebinar is 100% operational at this time. We apologize once more for any frustration this incident may have caused. |
| Monitoring | 2017-01-30 17:09:00 | We have identified the issue and made changes to resolve the problem. Registration links are now working as expected and we are monitoring the situation to ensure the issue is fully resolved. |
| Update | 2017-01-30 16:49:00 | We are continuing to investigate this issue with GoToWebinar registration links returning the 'Service Currently Unavailable' message. Organizers are able to start sessions, and attendees who have already registered for sessions are able to join successfully. The issue is limited to new registration attempts. We apologize for any frustration this issue may be causing. |
| Investigating | 2017-01-30 15:59:00 | We are currently investigating reports that GoToWebinar registration links are returning a 'Service Currently Unavailable' message. The issue appears to be limited to just the registration flow of GoToWebinar at this time. GoToMeeting and GoToTraining, and active sessions for all products are unaffected |
Delayed Delivery of Some Emails from GoToMeeting, GoToWebinar, and GoToTraining
2017-01-24 21:48:03| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-24 21:47:00 | This issue is now fully resolved and emails are once again being delivered normally. If you are still waiting on a pending email please try your request again. All systems are 100% operational at this time. |
| Monitoring | 2017-01-24 21:12:00 | We have identified an issue that was causing delays in emails sent from our service, including password reset emails and GoToWebinar and GoToTraining registration confirmation emails. The issue itself has been resolved but there is a backlog of messages being sent as a result. We anticipate the backlog should be cleared in under two hours, and are continuing to monitor the situation to ensure the issue is fully resolved. We apologize for any inconvenience this may have caused. |
US Toll callers experiencing sporadic quality issues
2016-12-02 13:59:23| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-02 13:59:00 | We have had 0 new reports of these incidents in the past 48 hours. We are 100% operational. |
| Monitoring | 2016-11-30 18:29:00 | Network improvements were completed last night before 11 PM PST. We're expecting this issue is now completely resolved. We will continue to monitor phone traffic for the rest of the day, but we are not anticipating any new reports.Thank you for your continued patience in this matter. |
| Identified | 2016-11-30 00:55:00 | We continue to have additional reports of quality issues. While they have decreased in frequency, they are still present for some calls arriving from this carrier. The impacted carrier is working to improve their network so we can completely eliminate these occurrences.We recommend that GoToMeeting/Webinar/Training subscribers that encounter this issue should use VoIP instead of a telephone whenever possible. Alternatively, dialing from a cell phone instead of a landline can also change the provider that the call arrives on, thereby bypassing the potential issue. |
| Update | 2016-11-21 23:03:00 | Since the changes on Friday, we have received positive responses from customers who were initially impacted by this issue. However: due to the intermittent nature of the problem, we will continue to monitor until we have gone several business days without a new report. |
| Monitoring | 2016-11-18 22:35:00 | Our network team has made changes to the way calls are delivered from the incoming provider and we're currently monitoring performance. |
| Investigating | 2016-11-18 20:06:00 | We've received sporadic reports of call quality issues regarding US Toll numbers. These reports include descriptions of audio cutting out, garbled sound, and static. We have a high priority ticket open with the carrier delivering this traffic and we're working closely with them to isolate the problem.Customers on GoToMeeting / Webinar / Training are recommended to use VoIP rather than telephone when they encounter a problem.We apologize to our customers that are currently impacted. |
GoToMeeting, GoToWebinar, GoToTraining and OpenVoice US Toll and Toll Free callers experienced quality issues
2016-11-16 16:22:11| Action | Date | Description |
|---|---|---|
| Resolved | 2016-11-15 22:22:00 | Customers calling US phone numbers for all products may have experienced quality issues related to:- Garbled sound- Static- Busy Signal- Call cannot be completedThis occurred because of a route change put in place on November 9th, 2016 that placed a heavy burden of calls on a particular circuit. Since this issue was related to amount of traffic, it only occurred during times of peak call volume. Once identified, calls were redirected from this circuit by 9:40 AM PST (12:40 PM EST) on November 15th, 2016. Our development team is working to more quickly identify/resolve these problems in the future.We sincerely apologize to those impacted these past few days. We are 100% operational at this time. |
OpenVoice recordings missing or unavailable
2016-10-26 19:16:01| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-26 19:15:00 | Our developers completed work to restore recordings to My Recordings page. Any recordings from October 24th and 25th that had not appeared should now be visible.We are 100% operational at this time. Thank you for your patience concerning this matter. |
| Identified | 2016-10-26 16:56:00 | Starting on October 24th, 2016, some customers reported that their OpenVoice recordings were not being published to their My Recordings page after being processed. Additionally, accounts in this state were no longer able to record new sessions. The fault causing this issue was corrected on October 25th, 2016 at 8PM EDT (5PM PDT).However, while new recordings are posted correctly, some of the recordings performed between October 24th - October 25th may still be unavailable. We're working with our development team to make these available as soon as possible. |
Some callers dialing into US Toll intermittently getting dead air (some participants can't hear or be heard)
2016-10-19 17:44:32| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-19 17:44:00 | We've completed our monitoring and can happily report no new incidents relating to this carrier.Thank you for your patience in this matter. |
| Monitoring | 2016-10-18 20:33:00 | On October 17th, 2016 we started getting intermittent reports of customers experiencing call quality issues. We isolated the behavior to a particular carrier who informed us that it was related to a problem with their networking equipment. They worked with their vendor to resolve the issue and resumed traffic to that equipment. Additional reports proceeded to occur this morning, October 18th, 2016. Currently, calls are no longer routing to that equipment as of 9:49 AM PDT (12:49 PM EDT). At this time, our service is 100% operational, but we will continue to work with our carrier before resuming any traffic.We sincerely apologize to those impacted by this issue. |
GoToTraining RevStream and PayPal Issue
2016-10-19 17:14:31| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-19 17:14:00 | The issue with GoToTraining RevStream and PayPal APIs has been resolved and all payment features are working as expected. We apologize for any frustration this may have caused. |
| Investigating | 2016-10-19 14:59:00 | We are currently experiencing an issue with the GoToTraining RevStream PayPal integration. Attendees attempting to process payments for sessions may get an error, as well as organizers attempting to update or add RevStream to training sessions. We are actively investigating and working with PayPal to determine a resolution. |
OpenVoice callers dropped/received busy signal
2016-10-07 22:50:49| Action | Date | Description |
|---|---|---|
| Resolved | 2016-10-07 18:15:00 | This morning, 10/07/2016 11:07 AM (PDT), some OpenVoice calls were dropped and callers may have experienced a busy signal when dialing back into their respective conference bridge. Our hardware automatically failed over to restore service, but there would have been at least a few minutes where it was difficult to get reconnected.This interruption was the result of a rare bug. While we do not expect a recurrence of the issue, a patch will be applied to the affected equipment to prevent it from happening in the future.We sincerely apologize to those who were affected by the incident. We are 100% operational at this time. |
Inability to access websites, login or start sessions
2016-09-19 23:54:36| Action | Date | Description |
|---|---|---|
| Resolved | 2016-09-19 23:54:00 | This incident has been resolved. |
| Monitoring | 2016-09-19 19:38:00 | At this time all affected customer traffic has been rerouted around the ISP that is experiencing service issues. All customers should again be able to log into their accounts and begin sessions. We will continue monitoring the situation to ensure service is fully restored for all. We sincerely apologize for any frustration or inconvenience experienced. |
| Update | 2016-09-19 19:21:00 | We have rerouted all customer traffic away from the cause of the connectivity issues, it may take a few minutes for this to fully take effect. Please try logging into your accounts again now. |
| Investigating | 2016-09-19 19:05:00 | We are currently investigating reports from some customers that they are unable to reach GoToMeeting.com, GoToTraining.com or GoToWebinar.com, as well as reports of account logins timing out and sessions not starting. We apologize for any frustration this is causing you and your clients, and will provide updates as they become available. |
registration and reminder email delay
2016-09-19 18:53:23| Action | Date | Description |
|---|---|---|
| Resolved | 2016-09-19 18:53:00 | GoToWebinar registration emails and notifications are now being sent without delay. We will continue to monitor the service closely.We apologize for the inconvenience. |
| Investigating | 2016-09-19 14:31:00 | We have received reports of delayed webinar registration and reminder emails. We are working to get this resolved as quickly as possible. We apologize for any inconvenience this is causing you or your customers. |