Campaign Monitor
Campaign Monitor makes it easy for you to create, send, and optimize your email marketing campaigns.
Homepage: https://www.campaignmonitor.com/
Status Page: https://status.campaignmonitor.com/#
Open Incidents
It's currently not possible to create new client accounts with agency accounts
2016-12-14 12:18:12| Action | Date | Description |
|---|---|---|
| Update | 2016-12-14 14:12:00 | Our engineers have found the problem and are currently working on a fix. Unfortunately a small number of customers may continue to see problems - if you are having issues creating a new client, please contact support@campaignmonitor.com with your account details and we can provide an immediate solution. |
| Identified | 2016-12-14 12:18:12 | Customers are seeing problems creating new client accounts, our engineering team are working on the issue now and hope to have this fixed quickly. |
Scheduled Incidents
No scheduled incidents
Previous Incidents
Transactional: Delivery logs not showing successfully sent emails
2017-01-27 07:33:49| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-27 07:33:49 | The backlog has now been cleared and processed and all emails previously missing from the delivery log will now appear without any problems. |
Delays affecting subscriber signups
2017-01-27 22:58:33| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-27 22:58:33 | Subscribers are being added to lists normally. We'll continue to monitor, though are considering this incident resolved. Thanks for your patience! |
Problems with the application
2017-01-20 02:44:21| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-20 03:40:25 | We can confirm that all issues are now resolved. Thanks for your patience. |
| Monitoring | 2017-01-20 03:06:23 | The app should now be back to normal. We're currently monitoring and will update soon to confirm once the problem has been resolved. |
| Identified | 2017-01-20 02:44:21 | Some users will be experiencing slowness or problems when attempting to use the app. Reporting data is also currently delayed in being added to reports. Our engineers are aware of the issues and are currently implementing a fix. |
Issue with some Transactional emails
2017-01-08 22:44:22| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-08 23:56:43 | Our engineers have resolved the issue and confirmed that it was isolated to a small number of API calls related to our system emails. Transactional emails for our customers have not been affected. |
| Investigating | 2017-01-08 22:44:22 | Our engineers are currently investigating issues with a small number of failing calls being made against our Transactional SMTP api. |
Problems displaying the preview content in the Email Builder
2016-12-20 11:24:53| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-20 12:00:11 | This incident has been resolved. |
| Investigating | 2016-12-20 11:24:53 | Some customers aren't able to see new content when viewing the preview of an email with the Email Builder. No content is not lost, however it's currently not possible to save the content so that you can send an email campaign. If you navigate away from the email builder, the content will be retained in the editor itself. Our engineers are working to resolve this as soon as possible. |
Errors when accessing the application
2016-12-19 01:19:50| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-19 01:45:46 | We're not seeing any more errors and the application is running smoothly. |
| Monitoring | 2016-12-19 01:34:52 | The issue has been identified and the app should be running normally again. Our engineers continue to monitor the system closely. |
| Investigating | 2016-12-19 01:19:50 | Customers are experiencing errors when accessing various parts of the application. Our engineers are investigating the issue as we speak. |
For a small number of customers it's currently not possible to create new client accounts with agency accounts
2016-12-14 15:35:59| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-14 15:35:59 | The issue with client account creation has now been resolved. |
Scheduled Maintenance
2016-12-13 04:16:24| Action | Date | Description |
|---|---|---|
| Completed | 2016-12-18 23:24:18 | The maintenance is now complete and our application is running smoothly. |
| In progress | 2016-12-18 23:02:16 | Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| Scheduled | 2016-12-13 04:16:24 | Scheduled Start: Dec 18, 2016, 15:00 PST Scheduled End: Dec 18, 2016, 15:15 PST We will be undergoing scheduled maintenance on part of our application on Sunday 18 December 2016, at 3PM PST. Our service should be offline for less than 30 seconds. This should only affect a limited number of accounts. During this time, the affected accounts may notice error messages in the application. Additionally, API calls for affected accounts will return an error. |
We are investigating slowness in the app
2016-12-08 16:59:21| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-08 18:01:34 | The app should now be back to normal. Thanks for your patience! |
| Update | 2016-12-08 17:47:49 | Some users may also notice that edits to campaign drafts are not appearing in previews. The edits should still be saving, however, the previews may not reflect that at the moment. |
| Investigating | 2016-12-08 16:59:21 | Some users are currently experiencing slowness or inaccessibility when trying to use the app. Our engineers are investigating and we'll provide updates as soon as we know more. |