Open Incidents
No open incidents
Scheduled Incidents
No scheduled incidents
Previous Incidents
Event processing delayed
2016-10-15 22:44:19
Action |
Date |
Description |
Resolved |
2016-10-15 22:44:00 |
Event processing is back to normal |
Investigating |
2016-10-15 20:37:00 |
We're seeing an indexing issue which is causing events to not appear immediately in dashboards - working on a fix right now |
Interrupted email notifications
2016-09-28 19:02:44
Action |
Date |
Description |
Resolved |
2016-09-28 19:02:00 |
Email sending issues are now resolved - apologies for any inconvenience cause. Delays in restoring email sending were caused by our email provider (Amazon SES) being unresponsive. |
Monitoring |
2016-09-28 18:23:00 |
Email issues have been resolved but there is a backlog to process so there will be some residual delays. |
Identified |
2016-09-28 07:43:00 |
We've identified a problem preventing some email notifications from being sent which we are working to fix. |
Dashboard outage
2016-08-22 21:04:43
Action |
Date |
Description |
Resolved |
2016-08-22 21:04:00 |
This incident has been resolved. |
Monitoring |
2016-08-22 19:42:00 |
Failover has recovered - some data may not appear in the dashboard for the next few minutes |
Identified |
2016-08-22 19:22:00 |
We're performing an unscheduled database failover - should be back up soon |
Dashboard web servers down
2016-08-21 17:07:37
Action |
Date |
Description |
Resolved |
2016-08-21 17:07:00 |
Dashboard access restored, we failed over one of our db clusters - no data loss during this outage. |
Investigating |
2016-08-21 16:59:00 |
We're currently investigating an outage which is causing the dashboard to be unavailable |
Increased dashboard and API load response times
2016-07-28 23:46:20
Action |
Date |
Description |
Resolved |
2016-07-28 23:46:00 |
This incident has been resolved. |
Investigating |
2016-07-28 23:28:00 |
We're currently investigating a database cluster outage which may result in increased load times on the dashboard and API |
Manual database failover
2016-05-26 21:05:08
Action |
Date |
Description |
Resolved |
2016-05-26 21:05:00 |
This incident has been resolved. |
Identified |
2016-05-26 20:05:00 |
We've had to manually fail over one of our databases - recovering now. This may cause timeouts on the dashboard, with no data loss. |
Degraded dashboard performance
2016-01-15 20:43:46
Action |
Date |
Description |
Resolved |
2016-01-15 20:43:00 |
This incident has been resolved. |
Identified |
2016-01-15 20:19:00 |
Dashboard performance is currently degraded, we are rolling out a fix now, our apologies! |
Inbox page performance
2015-12-16 03:48:58
Action |
Date |
Description |
Resolved |
2015-12-16 03:48:00 |
This incident has been resolved. |
Identified |
2015-12-16 02:13:00 |
We're currently working on fixing some temporary performance issues on the Inbox page of the dashboard, should be fixed soon. In the mean time, you can use the Timeline tab of your dashboard as a workaround. |