Box
Box is changing how you manage content across your business from simple file sharing to building custom apps.
Homepage: https://www.box.com
Status Page: https://status.box.com
Open Incidents
Some users may be experiencing issues with user events
2017-01-31 17:01:58| Action | Date | Description |
|---|---|---|
| Identified | 2017-01-31 17:01:58 | During monitoring, it was discovered that the event impact had not completely subsided for all customers. In addition, some customers may see slow load times in the Box web application. Our engineering team is continuing to investigate. |
| Monitoring | 2017-01-31 02:43:11 | Box engineers have stabilized the issue with events and are currently monitoring to ensure no further impact. |
| Identified | 2017-01-30 19:25:00 | Box engineers have isolated the suspected cause of the current event and are actively taking steps to remediate and avoid further impact. |
| Investigating | 2017-01-30 18:22:32 | Box users may be experiencing delays with the Box Content API, specifically user events. Users may experience delays with Box Sync and the Content API. Engineering is currently investigating the issues. |
Some users may be experiencing issues with user events and page load times
2017-01-31 23:23:36| Action | Date | Description |
|---|---|---|
| Update | 2017-01-31 23:23:36 | Box engineering has stabilized issues with web application delays and the Content API. The teams are continuing to investigate issues with syncing content with Box Sync and email notifications. |
| Update | 2017-01-31 22:12:36 | Box engineering teams have observed a decrease in delays and are continuing to remediate the issue. |
| Update | 2017-01-31 21:05:19 | Box engineering is continuing to investigate issues with affected components that are impacting some Box users. Box engineers are actively working to mitigate impact. |
| Update | 2017-01-31 19:40:42 | Box engineers are continuing to investigate issues causing delays with affected components. In addition, some Content API applications may receive intermittent network-related errors. Box engineers are actively isolating the root cause of the issues. |
Scheduled Incidents
No scheduled incidents
Previous Incidents
Users May Experience Issues Creating Items in Box
2017-01-24 09:39:16| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-24 09:39:16 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help |
Creating shared links
2017-01-19 00:12:45| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-19 03:31:43 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help |
| Monitoring | 2017-01-19 01:42:34 | Creating shared links and adding images to Box Notes has been restored. Box engineering teams are continuing to monitor services to ensure no further impact. |
| Identified | 2017-01-19 00:36:15 | Users may also have difficulty adding images to Box Notes. |
| Investigating | 2017-01-19 00:12:45 | We are investigating reports of customers not being able to create shared links. |
New User Sign Ups May Not Work
2017-01-10 22:17:38| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-10 23:05:28 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com |
| Monitoring | 2017-01-10 22:44:08 | Box Engineers have remediated the issue, and sign ups should be working again as expected. We will monitor to ensure no further issues. |
| Identified | 2017-01-10 22:28:22 | New users signing up for Box may be unable to sign up. Our engineers have identified the issue and are working to resolve it. |
| Investigating | 2017-01-10 22:17:38 | New users signing up for Box may be unable to sign up. Our engineers are currently investigating the issue. |
Email Delivery May Be Delayed for Some Users
2017-01-03 00:13:08| Action | Date | Description |
|---|---|---|
| Resolved | 2017-01-03 15:11:10 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com |
| Monitoring | 2017-01-03 13:50:28 | Box Engineers have remediated the issue, and emails should be working again as expected. We will monitor to ensure no further issues. |
| Identified | 2017-01-03 00:13:08 | Some users may be experiencing delays in email delivery, our engineers have identified the issue and are working to resolve it. |
Some users may be unable to upload by email
2016-12-21 17:31:27| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-21 20:46:48 | This incident has been resolved. |
| Identified | 2016-12-21 19:32:25 | Engineering has isolated the root cause of the issue and queued email uploads are now being delivered. |
| Investigating | 2016-12-21 17:31:27 | Some users may be experiencing issues uploading content to Box via email. No error message is returned and the file is not visible in the intended destination. Engineers are actively investigating. |
NOTICE: Leap Second on December 31, 2016 at 4:00pm Pacific
2016-12-19 18:24:09| Action | Date | Description |
|---|---|---|
| Completed | 2017-01-01 01:01:02 | The scheduled maintenance has been completed. |
| In progress | 2017-01-01 00:01:01 | Scheduled maintenance is currently in progress. We will provide updates as necessary. |
| Scheduled | 2016-12-19 18:24:09 | Scheduled Start: Dec 31, 2016, 16:00 PST Scheduled End: Dec 31, 2016, 17:00 PST On Saturday, December 31, 2016 at 4:00pm Pacific Standard Time, a leap second will be applied to the Coordinated Universal Time (UTC). Box has taken action to mitigate risks to the availability of the Box Service. We will be closely monitoring both before and after the leap second to respond quickly to any issues with such availability. Although we do not reasonably anticipate any material impact, should it be necessary, we will implement Scheduled Downtime between 4:00pm and 5:00pm Pacific Time on Saturday, December 31, 2016. |
Some users may be experiencing issues with Box Uploads and Downloads
2016-12-13 22:48:08| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-13 23:42:36 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com |
| Monitoring | 2016-12-13 23:19:53 | Some Box users may have experienced intermittent issues uploading and downloading content to Box. Box engineers have stabilized the issue and are currently monitoring to ensure no further impact. |
| Investigating | 2016-12-13 22:48:08 | Some Box users may be experiencing intermittent issues with downloading and uploading content from and to Box. Engineering is current investigating the cause of problem. |
Some users may be experiencing issues accessing Box
2016-12-07 20:43:09| Action | Date | Description |
|---|---|---|
| Resolved | 2016-12-07 23:49:07 | The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com |
| Monitoring | 2016-12-07 22:30:11 | Access to Box has been restored. Box engineering teams are continuing to monitor services to ensure no further impact. |
| Update | 2016-12-07 21:48:33 | Access to Box services may still be intermittent for some users. Box engineering teams have observed a decrease in access issues and are continuing to remediate the issue. |
| Update | 2016-12-07 21:32:21 | Access to Box continues to be intermittent. Box engineering teams are actively mitigating impact to stabilize availability. |
| Update | 2016-12-07 21:11:35 | Access to Box continues to be intermittent. Box engineers are actively isolating the root cause of the issue and working to mitigate impact. |
| Update | 2016-12-07 20:57:05 | Access to Box continues to be intermittent. Box engineers are in the process of investigating this issue. |
| Investigating | 2016-12-07 20:43:09 | Some users may be experiencing issues while accessing box.com. Our engineering team is currently investigating. |